Customer Service
Shop with Confidence
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Customer Service: |
Monday thru Saturday 10:00 am - 5:00 pm ET Closed Sundays and Holidays Service@LondonsBathecary.com Order Desk: 434-220-0540 FAX Orders: 434-220-0541 |
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Address: |
LONDONS Bathecary ™ 206 E Water Street Charlottesville, Virginia 22902 |
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Returns / Exchanges: |
See our Return / Exchange Policy |
Questions / Comments: |
Service@LondonsBathecary.com |
FAQs: A list of Frequently Asked Questions
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SHOP with Confidence:
FREE Shipping on $99+ Orders (48 States + DC)
Or, Flat-rate $5.95 Shipping on Orders under $99
Free Samples with Every Order
Shipping Methods, Rates & Transit Times
For US Domestic 48 States + District of Columbia (DC)
| Shipping Method 48 States + DC |
Delivery Fee | Transit Time |
| Standard 48 States + DC |
$ 5.95 Flat-Rate -or- FREE on $99+ Orders |
3-7 days |
| RUSH 48 States + DC | $7.90 + 0.47 per item | 1-5 days |
| UPS 3-Day Ground | $18.50 + $1.25 per item | 3 business days |
| 2nd Business Day | $27.50 + $1.99 per item | 2 business days |
| Next Business Day | $42.00 + $1.99 per item | 1 business day |
For Alaski, Hawaii, Puerto Rico & US Terrorories
For APO, FPO, AE & DPO (Military & Diplomatic Addresses)
| Order Total | Delivery Fee |
| Up to $ 49.99 | $ 5.95 |
| $ 50 to $ 74.99 | $ 6.95 |
| $ 75 to $ 98.99 | $ 7.95 | $ 99 to $ 199.99 | $ 8.95 Limited Offer |
| $ 200 to $ 299.99 | $ 9.95 Limited Offer |
| $ 300 and up | $ 10.95 Limited Offer |
For International Orders: Foreign shipments are not available at this time.
Gift Wrap: May delay your order by 24 hours.
What our customers saying about us? Customer Testimonials
Order Processing Time & Ship To Address
All shipments require up to 24-48 hours for order processing.
Business days are Monday through Friday, excluding Holidays.
Since our orders are processed quickly, if you need to make corrections to your Ship To Address or make another changes, please call the Order Desk immediately: 434-220-0540: Monday-Saturdays, 10am – 5pm. Do not send an email Shipping costs are not refundable for unclaimed, undeliverable, refused, or otherwise undelivered packages, unless due to our error. Additionally, return shipping charges may apply for to unclaimed, undeliverable, refused, or otherwise undelivered packages. An address correction fee of $5 may apply. If your package has to be re-routed because of your addressing error a $10 fee may apply. No fees will apply if the mistake is our fault. Please make sure you have supplied a valid Ship To Address and that the Bill To Address exactly matches your credit card company’s records.
Delivery Charges
Free & $5.95 Flat-Rate shipping within the 48 States and DC – Transit Time 2-8 Days
Standard Shipping is FREE for $99+ orders shipped within the 48 States and DC.
Standard Shipping is $5.95 for orders under $99 shipped within the 48 States and DC.
AK, HI, PR & US Territories – Transit Time 2-8 Days
APO/FPO, AE & DPO – Military & Diplomatic Transit Time is generally 3-10 Days; delays of up to 8 weeks under certain military conditions.
RUSH 1-5 Business Days - 48 States & DC – Transit Time 1-5 Business Days
Delivery Charge $ 8.86 plus $0.99 per item
UPS 3 Business Day: In-Stock 48 States & DC – Tranist Time 3 Business Days
Delivery Charge $18.50 plus $1.99 per item
If you select UPS 3 Business Day, please provide a day time telephone number or your cell number. You will only be called if there is a problem with your order.
2nd Business Day: In-Stock 48 States & DC – Transit Time 2 Business Days Delivery Charge $27.50 plus $1.99 per item If you select 2nd Business Day, please provide a day time telephone number or your cell number. You will only be called if there is a problem with your order.
Next Business Day: In-Stock 48 States & DC – Transit Time 1 Business Day
Delivery Charge $42.00 plus $1.99 per item
If you select Next Business Day, please provide a day time telephone number or your cell number. You will only be called if there is a problem with your order.
Note: 2nd Business Day and Next Business Day deliveries to rural or rural extended addresses may take an extra day.
Credit Card Security Review Holds
We reserve the right to hold any order for a credit card security review. If your order is affected you will be notified within two business days. Please provide your day time telephone during the secure checkout process.
Back-Ordered & Out-of-Stock Orders -
When placing an order with Back-Ordered or Out-of-Stock products, please be aware of the following – You may place an order that includes back-ordered or out-of-stock products. We will ship the available products immediately. The back-ordered or out-of-stock products will be shipped as soon as possible at no additional expense. Note: Your credit card will not be charged for the back-ordered or out-of-stock products until they are shipped.
If you select to ship your order via Rush, 2nd Business Day or Next Business Day, we will ship the available items using the method of your choice. The back-ordered or out-of-stock product(s) will be shipped using Standard Delivery at no additional expense.
You may call us at any time to remove any back-ordered or out-of-stock products from the remaining order. Additionally, you may call to add additional items to a backorder (still qualifies for free standard shipping). We may split an order and ship items separately, backordering unavailable products. As always, you will not be charged for a back-ordered or out-of-stock product until it ships. The back-ordered or out-of-stock product(s) will be shipped using Standard Delivery at no additional expense.
Sale, Discounted & While Supply Lasts Items - Gift Wrap is not available on these items. These products are available in limited quantities. Once sold out, these products will be removed from an order.
If you selected Free Standard or $5.95 Flat-Rate as a shipping method and we are sold out of one of these items, no changes will be made to your shipping charge. You will still quality for the Free Standard or the $5.95 Flat-Rate delivery charge.
If you selected Rush, 2nd Business Day or Next Business Day, we will reduce those delivery charges as needed, automatically correcting the fee to reduce your delivery charge.
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Just Arrived, from Italy: Tesori d'Oriente
Just Arrived, from France: Men by L'Occitane
Back by Demand: Nailoid Buffing Cream
Editor's Pick: Try-Me Offer, $49
Summer Sale
> 100s of Price Reductions
> 50% Off ESTEBAN Paris
> 50% Off Laura Ashley
> 80% Off selected Taylor Old Bond
> 30% Off selected BOTANICUS Home
> up to 50% Off Gilchrist & Soames
> 20% Off Duchy Originals UK
> 50% Off Portus Cale and Ralph Lauren
> 50% Off Fruits & Passion
Must-Have Item: VIC Face Cloth
Just Arrived, from Italy: Tesori d'Oriente
Just Arrived, from France: Men by L'Occitane
Back by Demand: Nailoid Buffing Cream
Editor's Pick: Try-Me Offer, $49
Summer Sale> 100s of Price Reductions
> 50% Off ESTEBAN Paris
> 50% Off Laura Ashley
> 80% Off selected Taylor Old Bond
> 30% Off selected BOTANICUS Home
> up to 50% Off Gilchrist & Soames
> 20% Off Duchy Originals UK
> 50% Off Portus Cale and Ralph Lauren
> 50% Off Fruits & Passion
Must-Have Item: VIC Face Cloth
Customer Testimonials
Free samples. How great is that? Anonymous
Featured items
Price: $95.00 Free Shipping* at $99 : $38.00, 3 for $114.00 | |
© 1998-2010 LONDONS, Inc. All rights reserved. Bathecary ™ is trademarked by LONDONS, Inc.
Order Desk: 434-220-0540 | 10 am-5 pm ET (Virginia)
Monday - Saturday; Closed Sundays and Holidays
Fax Orders: 434-220-0541
LONDONS Bathecary ™
206 East Water Street, Charlottesville, Virginia 22902
Order Desk: 434-220-0540 | 10 am-5 pm ET (Virginia)
Monday - Saturday; Closed Sundays and Holidays
Fax Orders: 434-220-0541
LONDONS Bathecary ™
206 East Water Street, Charlottesville, Virginia 22902