FAQs: A list of Frequently Asked Questions
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|Monday - Friday | 8:30am - 5pm ET
Closed Federal Holidays
Order Desk: 540-832-1501
FAX Orders: 540-832-1503
|LONDONS Bathecary ™
400 West Gordon Ave - Ste D
Gordonsville, Virginia 22942
(not open to the public)
Returns / Exchanges:
our 14 Day Return / Exchange Policy
Questions / Comments:
Or, Scroll down to view more Brands at left FREE Shipping on $99+ Orders
(48 States + DC)Or, Flat-rate $5.95 Shipping on Orders under $99Free Samples with Every OrderShipping Methods, Rates & Transit Times
For US Domestic 48 States + District of Columbia (DC)
For Alaska, Hawaii, Puerto Rico & US Territories
| Shipping Method
48 States + DC
| Delivery Fee
|| Transit Time
48 States + DC
| $ 5.95 Flat-Rate -or-
FREE on $99+ Orders
| 3-7 days
For APO, FPO, AE & DPO (Military & Diplomatic Addresses)
Alaska, Hawaii, Puerto Rico & US Territories
| Order Total
|| Delivery Fee
| Up to $ 49.99
|| $ 10.00
| $ 50 to $ 74.99
|| $ 11.00
| $ 75 to $ 98.99
|| $ 14.00
|| $ 99 to $ 199.99
|| $ 14.00 Limited Offer
| $ 200 to $ 299.99
|| $ 19.00 Limited Offer
| $ 300 and up
|| $ 29.00 Limited Offer
APOs and Military Addresses: Orders can only be shipped via USPS Priority Mail.
USA Federal Regulations: We apologize but we are unable to ship Body Mists, Eaux de Parfum, Eaux de Toilette, Colognes, Aftershave Splashes and/or Instant Hand Cleansers to AK, HI, PR, US Territories and APO/FPO/DPO military and/or diplomatic addresses due to USA federal regulations regarding air shipments of these types of products. For International Orders
: Foreign shipments are not available at this time.Gift Wrap
: May delay your order by 24 hours.
What our customers saying about us? Customer TestimonialsOrder Processing Time & Ship To Address
All shipments require up to 24-48 hours for order processing.
Business days are Monday through Friday, excluding Holidays.
Since our orders are processed quickly, if you need to make corrections to your Ship To Address or make another changes, please call the Order Desk immediately: 434-220-0540: Monday-Saturdays, 10am – 5pm. Do not send an email
Shipping costs are not refundable for unclaimed, undeliverable, refused, or otherwise undelivered packages, unless due to our error. Additionally, return shipping charges may apply for to unclaimed, undeliverable, refused, or otherwise undelivered packages. An address correction fee of $5 may apply. If your package has to be re-routed because of your addressing error a $10 fee may apply. No fees will apply if the mistake is our fault.
Please make sure you have supplied a valid Ship To Address and that the Bill To Address exactly matches your credit card company’s records.
Free & $5.95 Flat-Rate shipping within the 48 States and DC – Transit Time 2-8 Days
Standard Shipping is FREE for $99+ orders shipped within the 48 States and DC.
Standard Shipping is $5.95 for orders under $99 shipped within the 48 States and DC.
AK, HI, PR & US Territories – Transit Time 2-8 Days
APO/FPO, AE & DPO – Military & Diplomatic
Transit Time is generally 3-10 Days; delays of up to 8 weeks under certain military conditions.
Credit Card Security Review Holds
We reserve the right to hold any order for a credit card security review. If your order is affected you will be notified within two business days. Please provide your day time telephone during the secure checkout process.
Back-Ordered & Out-of-Stock Orders -
When placing an order with Back-Ordered or Out-of-Stock products, please be aware of the following –
You may place an order that includes back-ordered or out-of-stock products. We will ship the available products immediately. The back-ordered or out-of-stock products will be shipped as soon as possible at no additional expense. Note: Your credit card will not be charged for the back-ordered or out-of-stock products until they are shipped.
You may call us at any time to remove any back-ordered or out-of-stock products from the remaining order. Additionally, you may call to add additional items to a backorder (still qualifies for free standard shipping).
We may split an order and ship items separately, backordering unavailable products. As always, you will not be charged for a back-ordered or out-of-stock product until it ships. The back-ordered or out-of-stock product(s) will be shipped using Standard Delivery at no additional expense.
Sale, Discounted & While Supply Lasts Items -
Gift Wrap is not available on these items. These products are available in limited quantities. Once sold out, these products will be removed from an order.
If you selected Free Standard or $5.95 Flat-Rate as a shipping method and we are sold out of one of these items, no changes will be made to your shipping charge. You will still quality for the Free Standard or the $5.95 Flat-Rate delivery charge.